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New Customers

Looking for help with your new home loan?

We’re available between 8am to 6.30pm from Monday to Friday, 9am to 5pm on Saturday & Sunday - Australian Eastern Standard Time (AEST).

Existing customers

Already have a home loan with us?

We’re available between 8am to 8.30pm from Monday to Friday, 9.30am to 4.30pm on Saturday - Australian Eastern Standard Time (AEST).

Have questions? We have answers

Are you a bank?

We’re not a bank. Tiimely is a platform technology company with an Australian Credit Licence (ACL) and Tiimely Home is our retail business. We have our own no-frills home loan product, Tiimely Own, that we offer direct to customers. It benefits from our proprietary technology that creates efficiencies in the lending process, that means we can keep our costs low which means your savings are higher. Tiimely Own home loans are funded by Bendigo and Adelaide Bank. We also have an in-house broker team who can help you find a loan if the Tiimely Own home isn’t for you.

Am I eligible to apply for a Tiimely Own home loan?

Our eligibility criteria looks across a range of factors including:

  • Property: value, location, and type
  • Your contributions (aka deposit or equity amount)
  • Employment: current and previous history, and type
  • Identity: forms of government ID, and citizenship

Check our eligibility page to see if a Tiimely Own home loan, or a loan via our in-house broker service is best for you.

Who actually lends me the money and where does it come from?

For Tiimely Own home loans:

Your loan provider is Tiimely Home, which makes you a Tiimely Home customer. The funder of your loan is Bendigo and Adelaide bank.

What the bank does

If we approve your Tiimely Own home loan, the Bendigo and Adelaide bank then provides the online portal where you can make your loan repayments and access your offset account. They also process any changes you might want to make to your loan.

We partnered with Bendigo and Adelaide Bank because they’re a trusted bank, protected by the Australian Government's Financial Claims Scheme (FCS). Read more on the Financial Claims Scheme (FCS) and why it’s important our offset accounts are guaranteed under Financial Claims Scheme (FCS) for up to $250,000.

For loans from partner lenders via our in-house broker service:

Your loan facilitator will be Tiimely Home, and we’ll partner you up with a lender from our lender panel. The loan will be funded by the lender that you choose. Read more in our credit guide.

What Tiimely Home provides across both

Tiimely Home also takes care of the assessment process once you’ve applied for your home loan, requesting a credit check from a credit reporting agency and using it to assess your eligibility for the loan.

You’ll still be supported through your home loan journey will receive top-notch customer service from the same team of Home Loan Experts and our in-house broker team, who are based in our Adelaide HQ.

What are the fees associated with a Tiimely Own home loan?

There are typically a range of costs involved when you take out a home loan. These can include application fees, valuation fees, establishment fees and discharge fees.

Our fees are simple and transparent, so you'll always know what to expect. You can view our fees here.

Do you have an offset account and how does it work?

An offset account is like a savings account that’s linked to your home loan which offsets the balance of your home loan, so you only pay interest on the home loan balance minus the amount in your offset account. If you have a decent balance in your offset account, you could save thousands of dollars in interest over the life of your loan.

We offer 100% offset accounts with all of our Tiimely Own home loans, including our fixed rate loans. You can find more information on our offset account here.

Can you withdraw money from an offset account?

An offset account has most of the features of a normal transactional savings account. You can deposit money into it and withdraw from it any time to pay bills or for day-to-day expenses.

The thing to remember is that the more you have in your offset account, the less interest you are paying on your home loan, so the more you can keep in there without withdrawing, the better off you will be.

Your money is protected

Your offset account is maintained by our funder, Bendigo and Adelaide Bank, who are an Authorised Deposit-Taking Institution (ADI). This means your offset account is guaranteed under the Australian Government's Financial Claims Scheme (FCS) for up to $250,000.

Tiimely Own offset accounts

Unlike some other lenders, at Tiimely Own we don't build the cost of the offset account into our interest rate. You simply pay $10 per month for the feature instead. Our offset accounts include;

  • A Tiimely Own Visa Debit card which you can use like any other Visa Debit or EFTPOS card, including at any Suncorp or Bendigo ATM free of charge.
  • A BPAY facility to make bill payments and a swipe option to make transactions at retail stores.
  • Deposit and debit features just like a normal bank account.

Adding or removing offset account

If you decide after you get your home loan that you'd like an offset account, you can add one to your existing home loan for a fee of $150. If you are on a fixed rate an additional break cost will also apply. Removing an offset account from your existing home loan will incur the same fees.

To add or remove an offset account, give us a call on 08 7109 9010 or email myloan@tiimelyhome.com.au and we’ll help.

Click here to learn more about offset accounts, and how they differ from redraw facilities.

How and when will my credit history be affected when I start an application?

How and when will my credit history be affected when I start an application?

Once you get to the personal details section of our application and agree with our Privacy Policy and Credit Guide, our platform will trigger a credit check from the two main credit reporting bodies in Australia: Equifax and Illion.

How does a lender get my credit score?

Credit scores generally range from 0 to 1200, with higher scores suggesting lower risk to the lender. They are calculated by the credit reporting bodies using information in your credit report, including your repayment history; length of credit history, how much debt you have and the types of credit you've applied for.

Higher credit scores are an indicator that you’ve demonstrated responsible credit behaviour, making lenders more likely to lend to you, while lower scores may make it harder for you to qualify for a loan or get a lower interest rate.

You can improve your credit score by making your repayments on time, paying off your debts quickly, keeping your credit card balance well below the limit and only applying for credit when you're serious.

Credit reporting bodies supply us with your credit history report (and your credit score) so we can responsibly assess you for your home loan. Our enquiry remains on your file, which is like having a post-it that says "Applied for a Tiimely Own home loan". This is a standard check that all lenders do for both pre-approval and full approval.

Do multiple loan applications affect my credit rating?

Having multiple credit enquiries on your file can impact your score negatively, particularly when made in a short period of time, because it can look like you're shopping around for lots of different loans. Lenders may ask you to explain recent enquiries on your credit report if they cannot reconcile them to your existing credit commitments.

If I have a good credit score will I automatically get approved?

A good credit score isn't the only thing lenders use when assessing your application. There are many other factors that lenders need to consider, and each lender has their own requirements.

If you're interested in learning more about how credit reporting works or to check your credit score, you can visit:

What Happens After I Have Applied for a Tiimely Own home loan?

Once you complete the online application, our real-time home loan approval process starts, checking your credit history and assessing your eligibility for a loan. We’ll let you know where you stand by giving you an answer on the spot: it’s either a “yes”, a “we need more information” or a “no”.

If it’s a “yes” for a Tiimely Own home loan.

Once we fully approve your application, you will need to sign the documents and then settlement — after that, the house is 100% yours.

Steps for buyers

If you’re approved to buy, you’ll typically have the green light to buy the named property up to a certain amount (just send us a copy of the contract when you sign it).

You'll get an email from us with next steps, along with your home loan contract (sign it and our digital conveyancer, MSA, will take it from here).

We’ll also send you a Settlement Pack which among other things, will ask you to get your identification verified (all the details will be in the email we send you).

Your conveyancer will then organise settlement directly with us on the appointed day and we’ll provide the funds to purchase the property.

Once you’ve transferred your deposit, the seller will receive payment (from us) and you’ll get the keys.

Your new Tiimely Own home loan will begin.

You’ll then throw a big party and celebrate becoming a home owner.

Steps for refinancing your home

Once your loan is approved, the steps for refinancing are similar to those for home buyers – the biggest difference is we pay off your existing loan with your old provider and your new Tiimely Own home loan will then be in place.

Your conveyancer organises settlement for you.

You can celebrate paying off your loan faster with lower repayments, thanks to our competitive rates.

If you want to find out more about the settlement process, you’ll find a step-by-step guide in our settlement FAQ.

If it’s a “we need more information”.

If we need a little more information, we’ll refer your application to one of our Credit Assessors. This is where a member of our team will jump in to help bring your application up to scratch and over the line. Our Credit Assessors can usually move fast, and your application can sometimes be completed quite quickly, especially if you’re proactive in responding to their requests for more information.

Sometimes they’ll only need one or two things — some updated payslips or a bank account statement. Everyone’s unique, so if your specific situation is more complex than most, they might ask you to provide more detail. If you’ve chosen to validate your financials manually, they’ll typically need to request more information from you and it will take longer to assess your application. When you choose digital validation, they receive the exact same information, just much faster.

If it’s a “no”

Please don’t be offended if we decline your application for a Tiimely Own home loan. There are many reasons we might have to do this. We wish we could tell you specifically why sometimes, but we're not allowed to disclose the exact reason for declining an application.

If we find a red flag as you’re filling out the application, we’ll halt it and let you know straight away so you don’t waste any more of life’s most precious commodity — time. We check for things like address eligibility, your credit history, your status as a citizen or permanent resident, and of course your financials.

We know that not everyone will be suitable for a Tiimely Own home loan. However, we’ll let you know if there’s a better fit with one of our partner lenders. If you don’t meet our eligibility criteria for a Tiimely Own home loan, we’ll match your application (with your permission, of course) against our panel of 30+ lenders and 1000s of home loan options without you having to reapply. Learn more about our in-house broker service.

After full approval, here is generally how it works:

If you’re buying a property for yourself, we pay the seller the agreed price and your home loan begins.

If you’re refinancing, we pay out your existing lender and your new loan begins.

Then you’ll sign the contract for your new home, pay your deposit to the agent and confirm your final settlement date, which is usually 30 – 60 days.

Other things you’ll need to take care of include building insurance for your new property, organising for the utilities to be switched over on settlement day and having your mail redirected.

Then the only thing left is to wait for the phone call, grab your new keys and celebrate!

How do I login to online banking?

Login to your online banking, here.

Setting up online banking

  1. If you haven’t registered already, call 08 7109 9010 so we can help you set it up. Make sure you have your Customer Number and account details ready (because we hate wasting time). You’ll find this on an email from Tiimley Own or in your settlement pack.
  2. Login above, using your Customer Number and the temporary password we’ve given you.
  3. You’ll be prompted to change your password.

If you’ve forgotten your password or Customer Number, give us a call on 08 7109 9010.

Legal things about our rates
Our home loans are subject to credit criteria and eligibility requirements. Home loan interest rates are for new customers only and can change. Our comparison rates are based on a $150,000 loan amount over a 25 year term. They factor in fees associated with applying for the loan; ongoing fees and fees associated with leaving the loan. Our fixed loans roll to a variable principal and interest rate at the end of the fixed term. If the interest only period is not specified, the comparison rate is calculated on a one year period.

WARNING: The comparison rates are true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Tiimely Turnaround
^Our turnaround times are up to 2x faster than the industry, based on a comparison of our average platform submit to approval time compared to industry submit to approval time, published here  (June 2023). Customer turnaround times are dependent on individual circumstances and may require an assessor to obtain more information.

Our trade mark
Tiimely is a registered trademark of Tiimely Pty Ltd.