Home loan eligibility

For Tiimely Own products
If you're applying for a Tiimely Own home loan, we’ll be verifying your face against your identification documents. It’s a simple process you can do with your phone camera and the usual forms of ID.

A passport (from any country); or an Australian driver’s license are suitable options of original government-issued photo ID documents, however copies are not accepted and this includes certified copies.

For loans with our partner lenders via our in-house broker service

If you’re using our in-house brokers, you’ll need at least 2 forms of government ID:

• Medicare card (must-have); and
• A passport (from any country); or
• Australian driver’s license

If you don’t have access to valid ID documents, please contact us.

Yes.
Make sure you’re both listed on the current property title and if this is the case, you’ll both need to fill in applicant details on the new loan when you submit.

Here's what you need to know based on your employment type.

Full-time and permanent part-time PAYG roles

• you've held your job for 6 months, or had 12 months of continuous service in the same industry

Dependent contractor PAYG roles

• you've held your job for 6 months, or had 2 years of continuous service in the same industry

Casual PAYG roles

• you've held your job for 12 months, or 6 months if you’ve had 2 years of continuous service in the same industry

Self-employed roles

• you've traded for 1 year, and meet our other self-employment criteria

If your situation is outside these categories and we are unable to approve you for a Tiimely Own home loan, you’ll have the option of accessing our in-house broker service where your application will be assessed against our panel of 30+ lenders and 1000s of home loan options without you having to reapply. ​

Our Tiimely Home online form isn’t a form to capture your contact details, it’s a live loan application that assesses your information and should you be approved, has an actual home loan offer at the end.

As our process assesses you in real time, you’ll need to have all your documentation ready, which includes;

• ID – we’ll need to digitally verify a form of your ID such as your driver’s licence, Australian passport, Medicare card or foreign passport with an Australian visa. And it’s at this point that we also run a credit check.
• Financials – we’ll need to verify your income, expenses and your current financial situation. This can be done by securely providing information from your bank account(s) to our secure in-house verification technology, or if you prefer, manually uploading copies of your transaction statements.

Applying for a home loan with Tiimely Home is fast, secure and simple. Once you submit your documents and your application, we’re able to either approve your loan on the spot or let you know if we need further information.

If you have questions or are not sure about anything in our application process, you can check your eligibility or talk to our expert team via Connecting... or on 1300 842 405.

Yes. Our pre-approval for our Tiimely Own home loans is everything we can assess without knowing your property. Our preferred option is to give you full approval, giving you maximum confidence, however our digital application can work towards both requirements.

What does pre-approval (subject to property) with a Tiimely Own home loan look like?

Pre-approval means that we’ve assessed everything we can except for the property you’re buying (because you haven’t included one). When you find a property, we’ll need to do a valuation and some final checks before you’re fully approved.

Our online application asks for details about the property you’d like to purchase. If you are seeking pre-approval (subject to property), we’ll only ask for the suburb you’re looking to purchase in. If you’re considering multiple suburbs, just choose the one that’s most likely and when you find the right home, let us know the address and we’ll update your application.
We also run a credit check on your file during the application, so make sure you’re really ready before you apply.

What does ‘Subject to property’ mean?
This means we’ve assessed everything possible, the only outstanding item we need to check is your property. When you find the right one, just let us know the address and we’ll run our final checks (including a valuation on the property) to complete your assessment.

Should you be successful, your pre-approval is valid for 60 days. We’ll send a reminder before it expires, at which time, you’ll be able to renew it for an additional 60 days if you need. Please note, we’ll only be able to renew it once. Once it expires, you’ll need to start a new application.

We’re not able to lend to everyone or to all properties in all locations so you can check our general application eligibility here before applying. If you’re unsure, just ask. We’re available 7 days on 1300 842 405 or via Connecting....

If your application is urgent, or you’re trying to meet a deadline, please contact us as we may be able to fast track your application.

Can I bid at auction with pre-approval?

It’s common for buyers to bid with only pre-approval. This can be quite risky since auction sales are typically unconditional and final and you’re required to pay your deposit immediately after the hammer falls. And with pre-approval, your lender hasn’t guaranteed to lend you funds which means they could decline to lend.
Aiming for full approval, where you provide the exact address, means we can validate everything, run our checks, and if we’re able to run an automated valuation (AVM) during the application, you’ll be fully approved and can go to auction with maximum confidence.

Often, selling agents will be shocked to know your bid is unconditional on finance — Tiimely Own's full pre-approval is unique in the Australian market.

If we can't run the AVM, you won’t have full approval and we’ll need to order a full or desktop valuation before we can fully approve you. Or, if you’ve got a signed purchase contract already, send it to us so we can use the stated value.

There are a few scenarios where we won’t be able to run an AVM:

• If you require LMI
• if you are purchasing a high-density property

OR

• if sometimes there’s not enough sales data on the suburb

If you intend on using full approval to bid at an auction, let us know. You can speak with your Credit Assessor or one of our Home Loan Specialists on 1300 842 405, or via LiveChat and we can help you through the process.

What does full approval with a Tiimely Own home loan look like?

If you know exactly which property you want to purchase, you can apply for full approval.

To give our full approval we need to confirm the property value by doing one of two things:

• conduct a satisfactory valuation, which we can do instantly as part of our application with an automated valuation (AVM)

OR

• if we’re unable to get an AVM, receive a signed copy of the purchase contract (once you’ve made an offer).

We’ll always try to conduct an AVM first because it’s automatic, extremely accurate and much faster. However, not all properties or applicants will be eligible for an AVM, so if we can’t conduct one on the spot, we’ll order a desktop or a full valuation and this will take a bit longer.
If you’ve already got a signed purchase contract, we can usually skip the valuation step (unless you require LMI, or your property is ‘high density’ — these require a full valuation).

Note: You won’t pay anything for the valuation, even if you need a full valuation. Tiimely Home absorbs the cost.

Applying for full approval
When you apply for full approval, we’ll give you an answer on the spot: either a “yes”, a “no”, or a request for more information.

What we mean by yes

This is a fully approved application. You’re ready to sign the documents and proceed to settlement.

What we mean by no

Each lender has their own lending criteria that form the basis of their credit decisions.

When we assess a home loan application, we review a number of different sources to decide if we are able to approve it.

If we need more information

If we need more information, we’ll refer your application to one of our Credit Assessors who’ll help you complete your application. Our Credit Assessment team move fast, and if you’re proactive in responding to their requests, they’ll be able to process your application quickly.

Sometimes they’ll only need one or two things like updated payslips or a bank account statement. Everyone’s situation is unique, so if your specific application is more complex than most, you might be asked to provide more detail. If you’ve chosen to validate your financials manually, this typically requires more information and your application will take longer to assess, however if you choose digital validation, our team receive the exact same information, but much faster.

What if I don’t get the property?

Whether you had pre-approval and your offer wasn’t successful, or you had full approval and your settlement fell through, you can access your application and edit your property information. There’s no need to submit a new application (and incur multiple credit checks).

Read more about applying for a Tiimely Own home loan.

High-density is defined in our policy as 'complexes with more than 50 units/apartments, or one that is more than 5 storeys (excluding car parking)'.

There are a few more details we'll need to check before we can loan against your property, and our system may not always be able to immediately identify recently built complexes.

We’ll be sure to keep you informed, however if you'd prefer to check if your property meets the requirements, you can contact our team.
Alternatively, you can enter the address on the first page of our application to see if it's eligible for a Tiimely Own home loan, or if we can better meet your needs through our in-house broker service.