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What is the Banking Code of Practice and where can I read it?

The Banking Code of Practice is a code of conduct which sets standards for good banking practice. It exists to help make sure customers are treated fairly, products are easy to understand, and services are delivered responsibly. It’s all about making banking clear, accessible, and ethical.

At Tiimely Home, we’ve adopted the Banking Code of Practice to ensure we meet high standards in the way we operate.

You can download a copy here or visit the Australian Banking Association’s website for more details.

If you ever feel we’re not living up to these standards, we’d love to hear from you. Get in touch with our customer service team, and we’ll do our best to help.

The Banking Code Compliance Committee (BCCC) independently monitors compliance with the code. You can learn more about their role here.

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Legal information about our rates
Our home loans are subject to credit criteria and eligibility requirements. Home loan interest rates are for new customers only and can change. Our comparison rates are based on a $150,000 loan amount over a 25 year term. They factor in fees associated with applying for the loan; ongoing fees and fees associated with leaving the loan. Our fixed loans roll to a variable principal and interest rate at the end of the fixed term. If the interest only period is not specified, the comparison rate is calculated on a one year period.

WARNING: The comparison rates are true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Tiimely Turnaround™
^We’re known for fast approvals and responsive service, powered by tech and supported by our team of experts. Customer turnaround times are dependent on individual circumstances and may require an assessor to obtain more information.

Our trade mark
Tiimely is a registered trademark of Tiimely Pty Ltd.

Other legal information
At Tiimely Home we are not financial advisers and recommend seeking independent financial and legal advice to check how the information we provide aligns with your individual circumstances.