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What if I need help to complete my application?

We understand that the home loan application process can be complex and time consuming, perhaps you’re unsure about the documentation you need or whether your credit history is good enough to qualify you for a loan.

Our team of home loan specialists have more than 100 years of combined home loan experience between them and are available 7 days a week. You can contact us in the following ways:

  • Livechat – the chat box at the bottom right of the page allows you to chat in real time to one of our home loan experts.
  • Phone – If you’d prefer to talk, the ‘Let's talk’ button at the top of the page links you to our contact details.
  • Email –you can also send us a written query any time at

Even though we’ve streamlined the process, you may still have questions like;

Want to learn more? We also have lots of useful information in our FAQs.

Found in:

  • Applying

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Legal information about our rates
Our home loans are subject to credit criteria and eligibility requirements. Home loan interest rates are for new customers only and can change. Our comparison rates are based on a $150,000 loan amount over a 25 year term. They factor in fees associated with applying for the loan; ongoing fees and fees associated with leaving the loan. Our fixed loans roll to a variable principal and interest rate at the end of the fixed term. If the interest only period is not specified, the comparison rate is calculated on a one year period.

WARNING: The comparison rates are true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Tiimely Turnaround
^Our turnaround times are up to 2x faster than the industry, based on a comparison of our average platform submit to approval time compared to industry submit to approval time, published here  (June 2023). Customer turnaround times are dependent on individual circumstances and may require an assessor to obtain more information.

Our trade mark
Tiimely is a registered trademark of Tiimely Pty Ltd.