We Take Security & Privacy Seriously
Everything you need to know to protect your personal information.
Frequently asked questions
How Tiimely Home Protects Your Data
Your Security is Our Priority
At Tiimely, we’re committed to protecting the privacy of our customers and take the protection of your personal information seriously. We employ rigorous measures to safeguard your data and ensure that it is protected from misuse, interference, loss, unauthorised access, modification or disclosure.
We adhere to industry standards and maintain a suite of policies and controls that are aligned with industry standards. Regular security assessments and training are part of our commitment to ongoing security.
Your data is encrypted and securely stored. Our security measures include network segmentation, in-flight and at-rest data encryption and a committed security team.
Envestnet Yodlee: Elevating Our Technology
At Tiimely, we have partnered with Envestnet Yodlee, our world-leading encrypted technology partner, to enable real-time financial data collection to support our online application process.
Founded in 1999, Yodlee is a US-based company specialising in digital financial solutions. They serve over 20 million paid users and collaborate with 850+ financial institutions and fintech innovators. Notably, 12 of the largest 20 US banks trust Yodlee.
Yodlee places a strong emphasis on security and compliance, with key US regulators regularly examining their practices. For more on their security measures, refer to their security statement.
Protection of Your Login Details
Your banking login details are used by Yodlee in Australia solely to fetch read-only copies of your transaction history. These details are encrypted and securely stored during the home loan application process and are destroyed after validation.
How It Works
Yodlee never sees your credentials. Your information is encrypted and stored securely. Tiimely can only access a read-only copy of your transactions for loan assessment.
We chose Yodlee for its secure and efficient live transaction data aggregation. Your financial data is handled with the utmost care.
Is it Safe to Enter My Online Banking Details?
We believe digitally validating your financials is far safer than sending financial statements via email.
When you enter your online banking details, no human will ever see your credentials. We don’t keep your password. It’s encrypted and de-identified all the way back through the hardware.
Your data is secured by our world-leading encrypted technology partner, Envestnet Yodlee (Yodlee). We chose them because of their superior reputation, having been at the forefront of financial technology security for over 20 years.
We understand it sounds strange to ask for your bank login details, but nobody (not even Yodlee) will see them. As soon as your details have been entered and validated in the approval stage of your home loan application, they are encrypted, separated, and securely stored. And once your financial validation has been completed, they are completely erased.
What if I don't want to enter my bank details?
There is a manual way, however it will slow down the process.
Simply upload copies of your transaction statements and any other documents we need to verify your financial position. This option means a Tiimely Home team member will be required to review them, so your application will take a little longer to assess.
If you'd like more details, you can find them on our security page.
How Tiimely Home Protects Your Privacy
Your Security is Our Priority
At Tiimely Home, we’re committed to protecting the privacy of our customers and take the protection of your personal information seriously. We employ rigorous measures to safeguard your data and ensure that it is protected from misuse, interference, loss, unauthorised access, modification, or disclosure.
We adhere to industry standards and maintain a suite of policies and controls that are aligned with industry standards. Regular security assessments and training are part of our commitment to ongoing security.
Your data is encrypted and securely stored. Our security measures include network segmentation, in-flight and at-rest data encryption and a committed security team.
Should I worry about getting my home loan online?
No, at Tiimely Home we’re committed to protecting the privacy of our customers and take the protection of your personal information seriously. We employ rigorous measures to safeguard your data and ensure that it is protected from misuse, interference, loss, unauthorised access, modification, or disclosure.
We only see the information we need to approve your loan application, which is exactly the same as if you manually uploaded your documents. And as soon as it’s been validated, it’s encrypted and securely stored.
We adhere to industry standards and maintain a suite of policies and controls that are aligned with industry standards. Regular security assessments and training are part of our commitment to ongoing security.
Your data is encrypted and securely stored. Our security measures include network segmentation, in-flight and at-rest data encryption and a committed security team.
If you want more information, read more about our security and our privacy policy.
