Back to FAQs

What is Tiimely Home's data security?

Getting a home is an important decision, and so is protecting your personal information. Don’t let your data get caught up in the administrative lag of legacy banking systems and processes. Our awarded digital processes have been built with security in mind, with encrypted data streams that give our customers peace of mind.

We built the tech

We are the only lender who built their own proprietary tech and it’s so good, other lenders, including two of Australia’s biggest five banks, use it too.

Secure tech

Our tech protects your data. Plus, we’re backed and funded by Australia’s fifth-largest bank to give you the assurance that we respect and protect your information.

We keep your data safe

We’d never share your data, nor do we sell it off. It’s encrypted and used solely for the purpose of assessing you for a home loan product.

Government guaranteed

We give our customers the same protections as a bank. Unlike other lenders, our home loan offset accounts won’t leave you exposed in the unlikely event something goes bad.

We’re certified secure!

Tiimely Home is Service Organization Control 2 (SOC 2) compliant. What is it? It’s a rigorous auditing procedure that ensures our services securely manage your data, and we’ve passed! It defines the criteria for managing customer data based on five “trust service principles”—security, availability, processing integrity, confidentiality, and privacy. SOC 2 was developed by the American Institute of Certified Public Accountants (AICPA)

This is not just a box we ticked, SOC 2 informs how we manage our customers’ information. …it’s like a promise to you that we don’t just care because it’s fashionable…we care because it’s essential.

Other nitty-gritty bits

Our online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles. As logic has it, please be aware that we are not responsible for the privacy practices of other sites, such as Facebook, which you may connect to via our website. When you go to other websites from here, we advise you to be aware and read their own privacy policy. Ours is here.

Found in:

  • Security & Privacy

Found in:

Legal things about our rates
Our home loans are subject to credit criteria and eligibility requirements. Home loan interest rates are for new customers only and can change. Our comparison rates are based on a $150,000 loan amount over a 25 year term. They factor in fees associated with applying for the loan; ongoing fees and fees associated with leaving the loan. Our fixed loans roll to a variable principal and interest rate at the end of the fixed term. If the interest only period is not specified, the comparison rate is calculated on a one year period.

WARNING: The comparison rates are true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Tiimely Turnaround
^Our turnaround times are up to 2x faster than the industry, based on a comparison of our average platform submit to approval time compared to industry submit to approval time, published here  (June 2023). Customer turnaround times are dependent on individual circumstances and may require an assessor to obtain more information.

Our trade mark
Tiimely is a registered trademark of Tiimely Pty Ltd.