FAQs

We’re sure we’ll be able to find a loan that meets your requirements via our lender panel.

Like many of life’s situations though, sometimes things don’t align. We’ll be honest and let you know if Tiimely Home isn’t for you.

No, we’ll do the heavy-lifting and get in contact to let you know whether we can find you an appropriate loan via Tiimely Home. You’ll be able to chat with an in-house broker if you decide to proceed.

Tiimely Home's in-house broker service is connected to a curated list of home loan products so you’ll not only be getting a great rate, but have the assurance of a reputable lender.​

We’ve made sure to partner with lenders that we believe can offer great products and of course, we are always here if you need support.​

Tiimely Own is the smart choice for a low-rate loan with fast approval, but it’s not for everyone. Our in-house broker service provides major bank loans and supports complex situations and loan features such as split loans, guarantor loans, and construction loans.

Tiimely Own home

Your Tiimely Own home home loan is funded by Bendigo and Adelaide Bank​. You must meet the Tiimely Own home loan eligibility criteria, which includes postcode and property eligibility (i.e. capital, metropolitan and major regional only for owner-occupied and investment purposes), and be borrowing up to 90% (for customers who have less than 20% deposit, you’ll need LMI).

Our in-house broker service

Your loan will be funded by one of our 30+ panel lenders​. This may allow you to unlock additional loan features that better suit your financial situation (i.e. split loan facilities, guarantor loans, land and construction).​ You can borrow up to 95% (LMI may apply for customers who have less than 20% deposit) and depending on your loan amount, there may be more flexibility (borrowing more than $2M-$3M).

What remains the same across both?​

Regardless of where you get your home loan from, you’ll have access to the same superior service we’re famous for.​ You’re empowered enough to go down the DIY online home loan route, so make your Tiimely Home application work harder for you. Combined with our Tiimely Home tech, uses the power of automation and stay in control of your home loan.​ No more time taken out of your day to go to a lender’s office.

We’re committed to turning around your application in as little time as possible, but the time it takes us to get to your application can change depending on the complexity of your application, and how many applications we’re currently receiving.

After you apply, we’ll let you know if we’re experiencing any delays. Once we pick up your application for assessment, we start working towards approval. Things will move really fast here. It’s important that you check your eligibility and make sure you have the correct identification and documentation ready to apply, to help our Credit Assessors get your application fully assessed in no time.

Opting for manual financial validation instead of securely linking your accounts, submitting an incomplete application, or providing inaccurate estimates of your expenses (or any information regarding your income, expenses and debts which doesn't match your actual situation) may require manual work for you and our credit assessors. These things all slow us down significantly. So make sure you’re really ready before you apply and respond quickly to requests from our Credit Assessors to help get your approved faster.

If we need a little more information, we’ll refer your application to one of our Credit Assessors. This is where a member of our team will jump in to help bring your application up to scratch and over the line. Our Credit Assessors can usually move fast, and your application can sometimes be completed quite quickly, especially if you’re proactive in responding to their requests for more information.

Sometimes they’ll only need one or two things — some updated payslips or a bank account statement. Everyone’s unique, so if your specific situation is more complex than most, they might ask you to provide more detail. If you’ve chosen to validate your financials manually, they’ll typically need to request more information from you and it will take longer to assess your application. When you choose digital validation, they receive the exact same information, just much faster.

If your application is time-sensitive or if there is a deadline you’re trying to meet, please speak with our team to get an understanding of our current turnaround times. You can chat with us over LiveChat or on 1300 842 405.

For Tiimely Own home loans, we offer two simple loan types:

Fixed rate – interest rate is locked in for a set period

OR

Variable rate – interest rate fluctuates with the market

With two simple loan uses:

Owner-occupied – first home buyers or those buying their next home

OR

Investment – those looking to build a property investment portfolio

Two different repayment types:

Principal & interest – pay off the loan amount plus interest

OR

Interest only – pay the interest only (popular with investors)

And two different deposit requirements:

From 20% deposit – allows you to borrow up to 80% of a property’s value

OR

From 10% deposit – loans guaranteed by Lenders Mortgage Insurance (LMI).

We also offer offset accounts for both fixed and variable home loans.

Looking at an apartment? Check to see if your property is considered high density, there are a few extra checks we'll need to do.

And our fees? Our fees are simple and transparent, so you'll always know what to expect.

And because our application process is online, we’re able to offer some of the best interest rates you’ll find anywhere!

If a Tiimely Own home loan doesn’t meet your requirements, don’t worry! We’ll let you know along the way if we think we can find you a better home loan solution through our in-house broker offering. Our in-house broker service provides major bank loans and supports complex situations and loan features such as split loans, guarantor loans, and construction loans.

Each lender has their own lending criteria, and these are the basis for their credit decisions. When we assess a home loan application, we look at a number of different sources to decide if we can approve it.

There are a few reasons why your application may not have been approved, including:

• Your loan repayment capacity, taking into account your income, expenses, existing financial commitments, and the ratio of debt to your income.
• The nature and stability of your employment.
• Your credit history, which we obtained from Equifax and Illion.
• The value of your property compared to the size of your loan.
• The property linked to your application may not meet our specific credit criteria.

We wish we could tell you specifically why sometimes, but we're not allowed to disclose the exact reason for declining an application. However, if you’re not a match right now, don’t hesitate to check again later in the future.

We offer a form of conditional approval for our Tiimely Own home loans, which is everything we can assess without knowing your property. Our preferred option is to give you full approval, giving you maximum confidence. But our digital application can work towards either. We understand everyone shops for a house differently, and sometimes conditional approval may suit your needs better. So, here’s how it works.

What does conditional approval (subject to property) with a Tiimely Own home loan look like?

Conditional approval means that we’ve assessed everything we can except for the property you’re buying (because you haven’t found one yet), so we’ll need to do a valuation when you find a property, and one final check to fully approve you for a home loan.

Subject to property means we can assess you as much as possible until the only outstanding item we need from you is your choice in property. When you find the right one, just let us know and we’ll do some other checks (including giving your property the double-thumbs up) to complete your assessment and hopefully it's full approval from there.

Your conditional approval is valid for 60 days. We’ll send a reminder before your approval expires in case you’d like to renew it. Please note, we’ll only be able to renew it once. You’ll need to start a new application once your approval expires – but it’s a straightforward process as you’ve already experienced, and our Customer Support team is here to help.

Our online application asks for details about the property you’d like to purchase. If you are seeking conditional approval (subject to property), we’ll only ask for the suburb you’re looking to purchase in. If you’re considering multiple suburbs, just choose the one you’re most likely to purchase in. When you find the right home down the track, let us know the address and we’ll update your application.

It’s important to understand our general application eligibility before applying, as we can’t lend to everyone or to all properties in all locations. If you’re unsure, just ask us. We’re available to chat 7 days over the phone or through our LiveChat. We also run a credit check on your file during the application, so make sure you’re really ready (we’re not an online lead-capture form, we’re the real deal trying to give you a real, digital answer).

Our quickest ever full approval to date was just 58 minutes. But sometimes we can hit delays if we need a little more information. Opting for manual financial validation instead of securely linking your accounts slows us down significantly, and one of our Credit Assessors will need to step in to assist. Submitting an incomplete application or providing inaccurate estimates of your expenses (or any information regarding your income, expenses and debts which doesn't match your actual situation) also requires manual work from our Credit Assessors. Again, make sure you’re really ready before you apply. If your application is urgent or you’re trying to meet a deadline, please contact us as we may be able to escalate your application.

How do I bid at auction?

It’s common for buyers to bid with only pre-approval, which can be quite risky. Since auction sales are typically unconditional and final, you are required to pay your deposit immediately after the hammer falls. But with pre-approval, your lender hasn’t guaranteed to lend you funds, and could decline to lend (perhaps emotions ran high and you bid well over the top with an amount the lender was unprepared to lend you). Or, you can aim for full approval, where you provide the exact address. We’ll take you and your application as far as we can — we’ll validate everything, run our checks, and will be waiting with the rubber stamp. If (and only if) we were able to run an automated valuation (AVM) during the application, you’ve been fully approved and you can go to auction with maximum confidence. (It’s normal for the selling agent to be shocked when you tell them your bid is unconditional on finance — Tiimely Own's full approval is unique in the Australian market). If we can't run the AVM, you won’t be able to bid at auction with full approval. We’ll need to order a full or desktop valuation before we can fully approve you. Or, if you’ve got a signed purchase contract already, send it to us so we can use the value from that. There are a few scenarios where we won’t be able to run an AVM. If you require LMI, if you are purchasing a high density property, or if the property. — we won’t be able to run an AVM (sorry). Sometimes the property is just too obscure, or there’s not enough sales data on the suburb to run the AVM (looking at you, Thorngate SA). If you intend on using full approval to bid at an auction, let us know. Speak with your Credit Assessor or chat with our Home Loan Specialists on 1300 842 405, or through our LiveChat. We can help you through the process.

What doesfull approval with a Tiimely Own home loan look like?

If you’re ready, you’ll know exactly which property you want to purchase. Go further than conditional approval and apply for full approval.

To give our full approval for the property we need to confirm its value by doing one of two things: conduct a satisfactory valuation, which we can do instantly as part of our application with an automated valuation (AVM) OR if we’re unable to get an AVM, receive a signed copy of the purchase contract (once you’ve made an offer).

We’ll always try to conduct an AVM first where possible, because (as the name implies) it’s automatic and, like, scary-good accurate and way faster. Not all properties or applicants will be eligible for an AVM, so if we can’t conduct one on the spot, we’ll need to order a desktop or a full valuation. This will take slightly longer. If you’ve already got a signed purchase contract, we can usually skip the valuation step (unless you require LMI, or if your property is classed as “high density” — then we’ll need to order a full valuation).

P.S: you’ll pay nothing for the valuation, even if we have to order a full valuation. Tiimely Own absorbs the cost.

To apply for full approval, give us the exact address and complete the rest of the application. We’ll let you know where you stand by giving you an answer on the spot: it’s either a “yes”, a “no”, or a “we need more information”.

If it’s a “yes”

Once we fully approve your application, we really mean it. Your last hurdle will be signing the documents and then settlement.

If it’s a “no”

Each lender has their own lending criteria, and these are the basis for their credit decisions. When we assess a home loan application, we look at a number of different sources to decide if we can approve it.

There are a few reasons why your application may not have been approved, including:

• Your loan repayment capacity, taking into account your income, expenses, existing financial commitments, and the ratio of debt to your income.

• The nature and stability of your employment.

• Your credit history, which we obtained from Equifax and Illion.

• The value of your property compared to the size of your loan.

• The property linked to your application may not meet our specific credit criteria.

If we find a red flag as you’re filling out the application, we’ll let you know straight away so you don’t waste any more of life’s most precious commodity — time. We check for things like address eligibility, your credit history, your status as an Australian citizen or permanent resident, and of course your financials. We know that not everyone will be suitable for a Tiimley Own home loan. If you don’t meet our eligibility criteria, we’ll match your application (with your permission, of course) against our panel of lenders and 100s of exclusive Tiimely Home deals without you having to reapply.

If it’s a “we need more information”

If we need a little more information, we’ll refer your application to one of our Credit Assessors. This is where a member of our team will jump in to help bring your application up to scratch and over the line. Our Credit Assessors can usually move fast, and your application can sometimes be completed quite quickly, especially if you’re proactive in responding to their requests for more information.

Sometimes they’ll only need one or two things — some updated payslips or a bank account statement. Everyone’s unique, so if your specific situation is more complex than most, they might ask you to provide more detail. If you’ve chosen to validate your financials manually, they’ll typically need to request more information from you and it will take longer to assess your application. When you choose digital validation, they receive the exact same information, just much faster.

What if I don’t get the property?

Whether you had conditional approval and your offer didn’t interest the vendor (it can be competitive out there!), or if you had full approval and your settlement fell through for some reason — just let us know. If you want to continue house hunting, we can help. If you need to change the suburb you’re looking in, or if you’ve found a specific property, contact your Credit Assessor or speak to one of our Home Loan Specialists over LiveChat or on 1300 842 405. There’s no need to submit a new application (and incur multiple credit checks!). We can alter your existing application.

Read more about applying for a Tiimely Own home loan.

Tiimely Home's world-first technology allows you to apply for a home loan wherever you want, whenever you want. Online home loans aren’t new, but at Tiimely Home, we’ve streamlined the application process to under one hour, making it the fastest and most convenient way to get a great home loan quickly, and simply. Plus, our process lowers costs so we can offer you award-winning rates with no hidden fees.

Tiimely Home also takes care of the assessment process once you’ve applied for your home loan, requesting a credit check from a credit reporting agency and using it to assess your eligibility for the loan.

We offer a self-serve home loan application that you can complete online, all by yourself. But, if you don’t want to go it alone and would prefer speaking to someone, we offer a range of different channels to contact us on (chat, phone, email), so you can get answers in a way that best suits you.

The time it takes us to get to your application can change depending on how many applications we’re currently receiving and the complexity of your application.

Sometimes we can hit delays if we need a little more information. Opting for manual financial validation instead of securely linking your accounts, submitting an incomplete application, or providing inaccurate estimates of your expenses (or any information regarding your income, expenses and debts which doesn't match your actual situation) may require manual work for you and our credit assessors. These things all slow us down significantly. So make sure you’re really ready before you apply.

Our rates have proven to be quite popular, so we receive large volumes of applications from time to time. During these times, it takes us a little longer than we’d like to assess and approve your home loan application, and we’ll be sure to communicate this in a timely manner. We’re continually growing our team and are working hard to keep up with demand.

If your application is time-sensitive or if there is a deadline you’re trying to meet, please speak with our team to get an understanding of our current turnaround times. You can chat with us over LiveChat or on 1300 842 405.

How long does it take for a home loan to be approved?

Generally we’re pretty quick, but the time it takes us to get to your application can change depending on how many applications we’re currently receiving and the complexity of your application.

After you apply, we’ll let you know if we’re experiencing any delays. Once we pick up your application for assessment, we start working towards approval. Things will move really fast here. If you’re ready and can respond quickly to requests from our Credit Assessors, you and your application will be fully assessed in no time.

The quickest we’ve ever fully approved an applicant from the time they submitted their application (including assessment, verification, and running all our digital checks) was 58 minutes.

Because our application process is entirely online, we’ve been able to streamline it right down to the basics. We reimagined home loans from the ground up, making it more efficient and easier to understand. Because home loans should be simple.

Once you’ve completed the application process, you’ll either be approved, politely declined, or referred to one of our home loan experts to fill in any blanks.

If you're approved, you'll get an email from us with next steps, along with your home loan contract. You’ll also get a settlement pack which will outline further steps such as getting an in-person ID check.

What may delay my home loan approval?

Sometimes we can hit delays if we need a little more information. Opting for manual financial validation instead of securely linking your accounts, submitting an incomplete application, or providing inaccurate estimates of your expenses (or any information regarding your income, expenses and debts which doesn't match your actual situation) may require manual work for you and our credit assessors. These things all slow us down significantly. So make sure you’re really ready before you apply.

Our rates have proven to be quite popular, so we receive large volumes of applications from time to time. During these times, it takes us a little longer than we’d like to assess and approve your home loan application, and we’ll be sure to communicate this in a timely manner. We’re continually growing our team and are working hard to keep up with demand.

If your application is time-sensitive or if there is a deadline you’re trying to meet, please speak with our team to get an understanding of our current turnaround times. You can chat with us over LiveChat or on 1300 842 405.

What happens if my application needs to be reviewed by a Credit Assessor?

If we need a little more information, we’ll refer your application to one of our Credit Assessors. This is where a member of our team will jump in to help bring your application up to scratch and over the line. Our Credit Assessors can usually move fast, and your application can sometimes be completed quite quickly, especially if you’re proactive in responding to their requests for more information.

Sometimes they’ll only need one or two things — some updated payslips or a bank account statement. Everyone’s unique, so if your specific situation is more complex than most, they might ask you to provide more detail. If you’ve chosen to validate your financials manually, they’ll typically need to request more information from you and it will take longer to assess your application. When you choose digital validation, they receive the exact same information, just much faster.

Are you ready to try a better way to do home loans? You can start the application process for your home loan here.

If you know from the outset that you’re not eligible for a Tiimely Own home loan, we encourage you to apply using our application form and we’ll direct you through to our in-house broker service. We’ll match your application (with your permission, of course) against our panel of 30+ lenders and 1000s of home loan options without you having to reapply. ​There’s no need to wait!

If you know you want a major bank loan from the outset, you can also opt-in to our in-house broker service during the ‘Your loan’ section in the application.

No! Tiimley Own doesn’t do honeymoon rates. Because of our efficient tech, we offer low rates all the time, and our rate changes are based on our funder (Bendigo and Adelaide Bank) and market forces such as the RBA cash rate. Honeymoon rates are designed to entice new customers to apply, but after the honeymoon period ends your rate gets hiked back up and you could end up with a less competitive rate than others currently on the market. You can learn more about the different types of rates in our Home Loan Guide here. And if you’re curious about how our rates have changed over time, you can take a look at our historical rate graph in our 'How banks and lenders set their interest rates'​ Home Loan Guide.

We’re not a bank. Tiimely is a platform technology company with an Australian Credit Licence (ACL) and Tiimely Home is our retail business. We have our own no-frills home loan product, Tiimely Own, that we offer direct to customers. It benefits from our proprietary technology that creates efficiencies in the lending process, that means we can keep our costs low which means your savings are higher. Tiimely Own home loans are funded by Bendigo and Adelaide Bank. We also have an in-house broker team who can help you find a loan if the Tiimely Own home isn’t for you.

It depends on your circumstances, but with our in-house broker service you’ll be able to access 1000s of products across 30+ lenders and our tech and our team will curate a selection personalised just for you. Plus, we’ll step you through to process to make sure that you’re still getting the best value home loan​.

The quickest we’ve ever fully approved an applicant from the time they submitted their application (including assessment, verification, and running all our digital checks) was 58 minutes.

Because our application process is entirely online, we’ve been able to streamline it right down to the basics. We reimagined home loans from the ground up, making it more efficient and easier to understand. Because home loans should be simple.

Generally we’re pretty quick, but the time it takes us to get to your application can change depending on how many applications we’re currently receiving and the complexity of your application.

If your application is time-sensitive or if there is a deadline you’re trying to meet, please speak with our team to get an understanding of our current turnaround times. You can chat with us over LiveChat or on 1300 842 405.

Is Tiimely Home a bank?

No, we’re not a bank. But we’re bank-backed.

So what does it mean to be bank-backed?

Tiimely Home has the backing of Bendigo and Adelaide Bank, and they help us out in a few ways, like funding our home loans, providing our offset accounts and importantly, giving our customers the protections a bank has in the unlikely event something goes bad. Read more on the Financial Claims Scheme (FCS) and why it’s important our offset accounts are covered under the FCS.

More than that, we have an agreement with them to fund our Tiimely Own home loans. This means when you get a Tiimely Own home loan, any funds we loan you come from the Bank. Because our tech is so efficient at assessing customers for a home loan, we get market-leading pricing on those funds, which means we can offer customers bank-grade products but with really low rates and no fees. It’s a no-brainer.

Us and the bank? We go way back. As an initial funder in our early days, Bendigo and Adelaide Bank continue to be an important shareholder, too. They’re invested in our future.

All of this means you’re still a Tiimely Home customer, though.

What’s in it for Tiimely Home?

Partnering with a bank enables us to:

• reduce our overhead costs and offer lower interest rates
• focus on being a tech company to innovate in the home loans industry
• combine the best features of a bank (like offering a real offset account) with the best features of a Fintech (like applying 100% online).

Tiimely Own home loans are the smart choice for a low-rate loan with fast approval, but they may not be suitable for everyone. If you have a complex situation such as a split loan, guarantor loan, or construction loan, a Tiimely Own home loan may not be the best option for you. Additionally, each lender has different eligibility criteria.

If you are not approved for a Tiimely Own home loan, don't worry. Tiimely Home has an in-house broker service that can help you find the right home loan for your needs. We will match your application with a lender from our panel of 30+ lenders and 1000s of home loan options, all without you having to reapply. You'll receive expert guidance from our friendly in-house broker team every step of the way.

It’s like a traditional home loan, but done completely digitally, online. It’s more than a digital form you fill out — we’ll assess your application as you fill it in, and we’ll verify your information as we go.

Never applied for a home loan without help before? Don’t worry. If you have questions, have a read of our FAQs, or contact us. We’ll be glad to help.

For Tiimely Own home loans:

Your loan provider is Tiimely Home, which makes you a Tiimely Home customer. The funder of your loan is Bendigo and Adelaide bank.

What the bank does

If we approve your Tiimely Own home loan, the Bendigo and Adelaide bank then provides the online portal where you can make your loan repayments and access your offset account. They also process any changes you might want to make to your loan.

We partnered with Bendigo and Adelaide Bank because they’re a trusted bank, protected by the Australian Government's Financial Claims Scheme (FCS). Read more on the Financial Claims Scheme (FCS) and why it’s important our offset accounts are guaranteed under Financial Claims Scheme (FCS) for up to $250,000.

For loans from partner lenders via our in-house broker service:

Your loan facilitator will be Tiimely Home, and we’ll partner you up with a lender from our lender panel. The loan will be funded by the lender that you choose. Read more in our credit guide.

What Tiimely Home provides across both

Tiimely Home also takes care of the assessment process once you’ve applied for your home loan, requesting a credit check from a credit reporting agency and using it to assess your eligibility for the loan.

You’ll still be supported through your home loan journey will receive top-notch customer service from the same team of Home Loan Experts and our in-house broker team, who are based in our Adelaide HQ.

There are no fees to use our in-house broker service. Depending on which home loan you choose, there may be some associated lender fees.

There are some unavoidable third-party and government fees, like title fees and stamp duty. Some lenders may also charge fees (for example, application fees) but we’ll point these out if they’re identified as loan options for you.

Our proprietary technology. Our in-house broker service is accessible through the same seamless and efficient Tiimely application process - there is no separate form or manual process for customers who apply for a Tiimely broker product. We’re the only online home loan lender that has built their own tech. It’s also what sets us apart from our competitors. Our platform is in effect a matching engine, able to assess our customers’ information in real time and against multiple products.​

Your loan will be funded by one of our 30+ panel lenders​ which may allow you to unlock additional loan features that better suit your financial situation​, including guarantor loans, land and construction, and split loan facilities.

Regardless of where you get your Tiimely Home loan from, you’ll have access to the same superior service we’re famous for - that means the application experience, and access to our experienced Home Loan Specialists and Broker teams, who all work under the same roof.​ Plus, our in-house brokers don’t get paid commissions (because they’re salaried home loan experts). This means they’re not incentivised to stretch your budget for a bigger payday, or have lender preferences that may not align to yours. They’re working to find you the right deal, no matter what. Read more in our credit guide.

We’re able to offer market-leading interest rates with no hidden fees because our online process lowers the cost of getting a home loan. Our world-first technology assesses your application as you complete it, drastically cutting the time and cost of assessing and approving your application. We can then pass this saving onto our customers, which is why our interest rates are so low.

No. You’ve already done the hard yards and our automated process can apply the same information to progress your application to the next stage. All we’d need is one or two additional pieces of information to secure your loan.​

Of course, we won’t do this without your consent, and you’ll be asked either during your online application or in conversation with one of our team in the Customer Hub.​

The short answer: We use technology to make old processes faster and eliminate overhead costs in the process. We don’t just collect your application details in a digital form. We assess and verify your information in real-time, as you fill it in. Our efficiencies cut time and cost from the process, and we pass this saving on to our customers. There’s no ‘catch’ — we’ve just invented a new, better way to get a home loan.