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Where can I get help to complete my application?

The home loan application process can be complex and time consuming and you may be unsure about whether you have the relevant documentation or whether your credit history is good enough to qualify you for a loan.

Even though we’ve streamlined things as much as we can, you may still have questions regarding;

Can't find what you're after in our FAQs? If you’d like more information about your home loan application or you aren’t 100% sure what we're on about, here are the ways we can help you;

  • Livechat – just click on the chat box at the bottom right of the page and chat in real time to one of our home loan experts.
  • Phone - sometimes it's best to talk it out and the ‘Let's talk’ button is always available at the top of the page if you need our contact details.
  • Email – if you prefer, you can send us a written query any time at

At Tiimely Home, we’ve used our ground-breaking tech to strip the cost and complexity from home loans and our world class customer service is doing the same for the application process.

Our all-star cast of home loan specialists are here to solve your problems 7 days a week. They have more than 100 years of combined experience between them and they’re just a mouse click, phone call or email away.

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  • Applying

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Legal things about our rates
Our home loans are subject to credit criteria and eligibility requirements. Home loan interest rates are for new customers only and can change. Our comparison rates are based on a $150,000 loan amount over a 25 year term. They factor in fees associated with applying for the loan; ongoing fees and fees associated with leaving the loan. Our fixed loans roll to a variable principal and interest rate at the end of the fixed term. If the interest only period is not specified, the comparison rate is calculated on a one year period.

WARNING: The comparison rates are true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate.

Tiimely Turnaround
^Our turnaround times are up to 2x faster than the industry, based on a comparison of our average platform submit to approval time compared to industry submit to approval time, published here  (June 2023). Customer turnaround times are dependent on individual circumstances and may require an assessor to obtain more information.

Our trade mark
Tiimely is a registered trademark of Tiimely Pty Ltd.